FAQ
Got a question about how TEN‑24 works, what it covers, or how to join? You’ll find clear answers here. If you need help with something specific, our team is just a call away.
How can I become a member of TEN-24?
You can join in 3 easy ways:
- Speak to your accredited TEN-24 see provider/tyre dealer
- Contact us via our enquiry page
- Or simply call 1800 00 1024
How much does it cost to join TEN-24?
1-49 Vehicles or Trailers = $70 per registration per Annum
50-99 Vehicles or Trailers = $60 per registration per Annum
100 Plus Vehicles or Trailers = $50 per registration per Annum
Example: Prime Mover & Trailer = $140 per Annum; B-Double = $210 per Annum etc.
Is all emergency roadside tyre service free?
Members receive FREE TEN-24 emergency service on Double Coin orGiti truck and bus tyres if purchased from a participating TEN-24 service provider.
What hours is TEN-24 emergency roadside available to me?
TEN-24 is available 24 hours a day – 7 days a week – 365 days a year.
Can i call ten-24 if i’m not a registered member?
Yes, however, the service will attract a charge to provide the TEN-24 support. Please see our pricing page for more information on these charges.
If my vehicle is registered with ten-24 but it is not running double coin or giti truck tyres, what will i pay for emergency service?
Registered assets on non approved product receive 15% discount on all charges. All service charges are available on the pricing page.
If my TEN-24 registered prime mover has Giti steer tyres and a different brand drive tyre (not Double Coin or Giti) would I pay for the service?
Not if the service work was carried out on your steer tyres. Your drive tyres would attract a service charge as per members’ TEN-24 charges
Does TEN-24 cover emergency roadside assist for buses as well as trucks?
Yes, all conditions referring to truck tyres in our TEN-24 network also applies to bus tyres
24/7 Truck Tyre Emergency Network
TEN-24 is committed to providing you, with the highest level of service and reliability in Australia to get you back on the roads as quickly and economically as possible.